Hello! We are Mule.

We have been a design consultancy for twenty years. In that time, we have asked many questions and done many things, on behalf of clients and for ourselves. Solved business problems. Wrestled with ethical questions. Written books. Run a podcast network. Dabbled in journalism. Opened an art gallery. Seen technology trends come and go. Made mistakes. Made better mistakes. Fought the fight we hope is good. Stayed curious. Remained stubborn. 

Now. 

What can we do for you? Let us know!

Strong opinions & practical advice

Featured
You Need More Enough

Just Enough Research 2024 is here and you should get it.

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Brainstorm Questions Not Ideas

Taking time to talk through your questions will create a collaborative culture of learning

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Good News for Introverts

A union doesn’t mean you and your boss are now enemies. It means the workers want to be treated fairly and with respect, and are creating guardrails to ensure that happens.

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  • Spread of Design Is A Job The Necessary Second Edition by Mike Monteiro

    The Necessary Second Edition

    A reckoning with the 10th anniversary of Design Is a Job! by Mike Monteiro. The job has certainly changed, so the book has, too.

    GET YOURS NOW!

Popular Workshops

Vigorous, pragmatic, necessary.

Remote classes that help your team work together with more intention.

  • Collaborative Research will help you learn what you need to know to make better decisions faster and have a good time doing it.

  • Presenting with Confidence will give you clarity, and the power to get your message through to any audience. Plus, learn how to give and receive constructive feedback.

  • Conversational Design will demonstrate how to be truly human-centered across devices and modes of communication. 

  • Design Ethics because you're responsible for what you put into the world, so you need to act with intention from the start. 

If you need something not listed above, just ask. We might have some in back.

Books, books, books

 
 

Qualitative Insights Course

For those with more data than understanding.

It’s easy to move so quickly you lose sight of where you’re going. We’ve developed an intensive course that helps your team learn how to learn.

Your team will practice working more collaboratively while also answering critical research questions. And you will receive an assessment and recommendations for practice development.

Learn more, then learn more.

Consulting

Sometimes your organization needs an outside perspective.

Count on us to ask the hard questions before you make expensive decisions about your approach to design, communication, or technology. We’ll digest clashing perspectives, get your incentives aligned with your goals, and clarify complex systems using plain language. Quicker than most. 

See the brief bios of our founders. (Enough about us. We’d rather talk about you.)

Let’s Work Together

We’re happy to have an initial conversation about your situation and your goals. If we can help, we’ll tell you how.