What makes an interaction with a digital system feel truly conversational? It’s not just being able to talk or text with a “smart” silicon pal. You need to start with the people. Taking a quick look back at the last hundred thousand years of human communication will help you make the right leap forward.
Sound like something you need? Let’s talk.
Erika understands that great conversational AI requires so much more than great technology. Our workshop on conversational design reinforced the importance of human conversation and content design.
If you make interactive products for people, this workshop is for you—no matter what system you’re working with at the moment. Designers, writers, researchers, technologists—anyone who participates in creating or marketing interactive products should be in the room. How you talk with your team is part of the work.
Any organization that designs a system will produce a design whose structure is a copy of the organization’s communication structure.—Conway’s Law
Unlike other workshops that focus on a specific technology, this one will ground you in the fundamentals and core principles of conversational design that apply to websites, apps, voice systems, and messaging—because they matter to the people using them.
Read an excerpt from the first chapter of Conversational Design!
If you want a taste, you can watch Design with Words right now.
Erika Hall is the co-founder and Director of Strategy at Mule. She has advocated for the importance of evidence-based design and strong language since the late 20th century. This represents decades of fisticuffs.
Even though writing is ever so much harder than talking, she was driven to produce Just Enough Research and Conversational Design, both from A Book Apart. Erika loves helping people overcome the often invisible organizational barriers to doing good work.
Learn more about Erika Hall.